Bookings can and are only confirmed when we have received the deposit, and have confirmed via e-mail. Reservations for the same day need to be requested by telephone to +59995151087 (whatssap/sms/voice)
- 30 days or more before departure: 30%
- 15 to 29 days before departure: 50%
- Less than 15 days 100%
Our trips are guaranteed to depart once they have 6 – 10 fully paid passengers unless minimum group size specifically states otherwise.
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation.
If you cancel a trip:
- 56 days or more prior to departure, we will retain the deposit;
- Between 15 and 55 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
- 15 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
We may cancel a trip at any time up to 56 days before departure, subject to clause 14. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund (only if there is no alternative date possible). In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking.